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Created by Guest
Created on Feb 1, 2024

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Receipt after the sale on Purple GoFan App

When we were using the Black GoFan mobile app, there was a place at the bottom where you could send a receipt after the sale had been completed. You could also find a ticket for a ticket holder and validar it there. This does not appear to be an option in the new app.

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    Chris Weekley
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    |     May 8, 2024

    Hello,

    Thank you for your submission! We recently added the ability to look up fans in the new (purple) Box Office. To do this you:

    • Open the new (purple) Box Office

    • Click the icon in the top right that looks like a ticket with a person and a magnifying class inside of it

    • Log into Mobile HQ

    • Find a fan either within the event in Mobile HQ or using the "Fan Management" capability of Mobile HQ

    • Redeem their tickets